Online

We hope you love everything that you order from us, but if something isn’t quite right you have 14 days from the day you receive your parcel to return the item to us.

Full-priced items

can be returned for an online credit (valid 3 years), an exchange where product is available or a full refund of the item(s) excluding shipping costs.

Sale & promotional items

including flash sale styles can be returned for an online credit (valid 3 years) or an exchange where product is available.

Final Sale / Non-returnable products are not accepted unless faulty or under conditions set by the Australian Consumer Law.

For Final Sale / Non-refundable products returned due to change of mind, or does not meet the ACL criteria, the products will be returned to the sender via the marked address or via the details of the original purchase order where the parcel is un-marked. We are not liable for the loss or delay of return to sender parcels. All Final Sale / Non-returnable products will be marked on the product page and at checkout prior to purchase.

Afterpay & Zip Pay

full price items can be returned for an online credit (valid 3 years) or a refund if full price. Afterpay & Zip Pay purchases cannot be exchanged. Orders placed on sale or during a promotion are only entitled to an online credit.

If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge.

When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details.

Kidswear

can be returned for an online credit (valid 3 years) or a refund if full price. Online orders can be returned and exchanged through Princess Highway Online returns or at a store location stocking Kidswear.

 

In-store

Princess Highway does accept postal returns to our online warehouse for items purchased in-store.
 
You are welcome to post your return to:

Princess Highway Online Returns
63 Victoria Crescent,
Abbotsford, Vic, 3067
Australia

All costs associated with the return of an item are the responsibility of the customer.
 
When returning your item, we ask that you include in the parcel:
- A copy of your original receipt
- A completed Returns Form can be found here (MS Word version).
- And account information if you choose “refund” as your reimbursement option
 
As our online warehouse does not have access to your in-store transaction, we will not be able to process a refund using your original method of payment.

You can nominate a bank account for direct deposit or a PayPal account. If you choose direct deposit, please provide us with your Account Name, BSB, and Account Number.

Refunds can take up to 5 business days to process after your return has been actioned. If you would prefer an immediate resolution and a refund to your original method of payment, you will need to return the item in-store (only when purchased in-store).

Please contact our Customer Support Team if you have any questions. 

Please Note: Refunds are only applicable on Full-Price items, without discounts or promotions. All items purchased on sale or promotion or with a discount applied will be reimbursed with a credit note.

Credit notes are valid for 3 years and can be used in-store and online.

To be accepted, returned items must be unworn, unwashed, unused, and in their original condition, with all labels/tags attached. 

For health reasons, we do not accept the return of face masks, swimwear, earrings, and petwear unless exhibiting a genuine manufacturing fault. During sale periods, returns may take up to 10 days to process upon receipt.

Sale & Promotional Items

For items purchased on sale or during a promotional period, we will happily offer you an exchange or credit note within 14 days with proof of purchase.

Zip Pay & Afterpay Purchases

Purchases made in-store using Zip Pay and Afterpay can be exchanged or refunded within 14 days of purchase and with proof of purchase according to the guidelines set above for full-price, sale, promotional, and faulty items.