Help

Shipping & Delivery

where is my order?

what is the expected dispatch time for orders?

why might orders experience slight delays?

what resolution options are available if my order cannot be dispatched?

I have received a dispatch notification. how long will it take for my order to arrive?

I haven't received a Dispatch Notification. What should I do?

my parcel is taking longer than the estimated delivery times. What should I do?

my Australia Post tracking shows that my parcel is delivered, but I haven't received it. What should I do?

Exchanges

Can I exchange my order if I'm not satisfied with it?

Are orders purchased with Afterpay or Zippay eligible for exchange?

How can I initiate an exchange for my online order via Australia Post?

Can I return my exchange item by shipping it back directly to you?

What are the conditions for exchanging items?

Can I exchange my online purchase in-store?

What if I made my purchase in-store? Can I return it there too?

Order Issues

Can I change my online order after I have placed it?

my item is incorrect. What should I do?

The item I'm missing is not listed with this shipment. What should I do?

The missing item is listed with this shipment, but I haven't received it. What do I do?

my item is faulty. What should I do?

my item has a security tag attached. What do i do?

Vouchers & Credits

my online voucher/credit is not applying?

my physical gift card is not applying?

gift voucher was not received?

Promotions & Products

My promotion that requires a code is not applying. What do I do?

My promotion that doesn't require a code is not applying. What do I do?

What size am I?

The product I want is out of stock

Technical Support

No order confirmation?

Payment Issue?

website issue?

Newsletter & Subscriptions

Sign up to our newsletter?

how do i get the sign up promotion?

FAQ's

do you sell gift cards?

how can I pay?

Can I view in my local currency?

how do pre-order items work?

Are colour and print placement the same as shown on the website?

How do I care for my Princess Highway Products?

I think my order has been cancelled?

Is my private information secure?

Privacy Policy?